We are committed to providing a quality legal service to our clients and take complaints very seriously.
Lisa Smith our Director, oversees all complaints. The lawyer dealing with your case will be your first point of contact and will work to resolve any concerns you have.
Any concerns raised about our service or the advice given are dealt with in line with this procedure. The whole procedure will take less than 8 weeks.
If you have been unable to resolve the issue with the person who is representing you please contact Lisa Smith. Her contact details are as follows: Lisa@heritageparkfamilylaw.com Heritage Park Family Law, 3D Woburn Street, Ampthill BEDS MK45 2HP Telephone: 01525 40 60 30
If you have any form of special needs that might require a particular method of communication please do tell us and we will do all we can to help.
If any of these timescales must change (for example due to holidays or other absences), we will let you know and explain why.
If you remain unhappy following completion of this complaint procedure, you can raise your concerns with The Legal Ombudsman whose contact details are as follows: Legal Ombudsman, PO Box 6806 Wolverhampton WV1 9WJ Referral must be made to The Legal Ombudsman within 6 months of the date of our letter confirming the investigation has come to an end and your file is closed in relation to the complaint.